I have completed Certificate IV in Customer contact.____________________________ > Year: 10th May 2013> Studied Through: Skilled Up Group, AdelaideUnits Include:> Address customer needs> Design and produce text documents> Present a sales solution> Present, secure and support sales solutions> Establish effective workplace relationships> Promote team effectiveness> Mentor in the workplace> Coordinate implementation of customer service strategies> Develop teams and individuals> Implement and monitor WHS policies, procedures and programs to meet legislative requirements> Survey stakeholders to gather and record information> Promote innovation in a team environment> Show leadership in the workplace> Implement continuous improvement> Provide personal leadership> Manage stress in the workplace