I have completed Certificate III in Hospitality.____________________________ > Year: 17th October 2012> Studied Through: All-staff Training ConsultantsUnits Include:> Develop and update hospitality industry knowledge> Provide and coordinate hospitality service> Provide quality customer service> Work with colleagues and customers> Work in a socially diverse environment> Coach others in job skills> Follow health, safety and security procedures > Follow workplace hygiene procedures> Prepare rooms for guest> Provide responsible service of alcohol> Prepare and serve non-alcoholic beverages > Serve food and beverage to customers> Process financial transactions> Provide visitor information> Deal with conflict situations> Communicate on the telephone